Shipping policy

At WP4x4, we aim to provide a smooth, reliable, and transparent shipping experience for all customers. This policy outlines how orders are processed, shipped, tracked, and delivered within the United States.

Shipping Coverage

WP4x4 ships only to the contiguous United States (the lower 48 states and Washington, D.C.). We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, or international addresses.

Order Processing and Lead Time

  • In-stock items: orders are processed within 3 to 5 business days before shipping, excluding weekends and federal holidays. Processing includes order verification, quality checks, and packaging before shipment.
  • Special-order and backordered items: some items are ordered or built for you after you place your order. These items ship according to the "Ships in" note on the product page, which is usually 1 to 2 weeks. If your order contains both in-stock and special-order items, we may ship them separately or together when everything is ready.
  • If an item's lead time changes after you order, we will contact you with the updated estimate, and you may cancel any unshipped item for a full refund.

Processing days are Monday through Friday, and processing time does not include shipping transit time.

Order Cut-Off Time

The daily order cut-off time is based on Central Time (Chicago).

  • Cut-off time: 2 PM Central Time
  • Orders placed before the cut-off begin processing the same business day
  • Orders placed after the cut-off begin processing the next business day
  • Weekend and holiday orders begin processing on the next business day

Shipping Method and Transit Time

Parcel orders ship using standard ground services. Truck freight items are scheduled with the freight carrier.

  • Standard parcel transit time: 3 to 4 business days (freight transit times vary)
  • Transit time begins after the order has shipped
  • Deliveries are made Monday through Friday

Delivery times are estimates and may vary due to carrier operations, weather conditions, or peak shipping periods.

Shipping Costs

  • Additional handling: +$39.95 per order when your order contains heavy or awkward items such as skid plates, doors, body armor, driveshafts, axle shafts, fenders, hydraulic steering, soft tops, seats, crossmembers, and leaf springs.
  • Tires: $40 per tire oversize shipping, charged on every tire regardless of order total. Your tire shipping total is shown at checkout.
  • Wheels: $25 per wheel. Bead-lock wheels are included.
  • Oversize: +$89.95 per order when your order contains oversize items such as bumpers, rock sliders, tire carriers, lift kits, roof racks, steps, and winches.
  • Tire, wheel and oversize charges apply to every order, and if an order contains items from more than one of these categories, the charges are added together. Your exact shipping total is always shown at checkout before you pay.

Truck Freight Items (Quoted After Purchase)

Very large or heavy items such as hard tops, roll cages, complete axle assemblies, axle housings, and rooftop tents ship by truck (LTL) freight. These items show "Freight – quoted after purchase" at checkout with no freight charge collected at that time.

  • After you order, we get a freight quote for your delivery address and contact you with the cost before anything ships.
  • If you accept, we send a secure payment request for the freight amount, and your order ships once it is paid.
  • If you decline the freight quote, we cancel the order and issue a full refund of everything you paid.
  • Freight carriers schedule delivery with you directly. Someone 18 or older must be present to inspect and sign. Note any damage on the delivery receipt before signing.

Currency

All prices, charges, and transactions on WP4x4 are processed in United States Dollars (USD).

Order Tracking

Once your order ships, tracking information is provided so you can follow your delivery.

  • A shipment confirmation is sent after dispatch
  • Tracking details allow real-time shipment monitoring
  • Tracking updates may take up to 24 hours to activate

If tracking information does not update or appears delayed, our support team is available to assist.

Tax and Duties

All orders are shipped within the United States and are subject to applicable U.S. sales tax laws.

  • Sales tax is calculated at checkout where required by law
  • Shipping charges, when applicable, may be taxable depending on state regulations
  • No customs duties or import fees apply to domestic shipments

WP4x4 complies with all state and federal tax requirements.

Delivery Issues and Exceptions

While we work closely with shipping carriers, certain delivery issues may occur outside our control.

  • Delays caused by carriers, weather, or unforeseen events are not guaranteed against
  • WP4x4 is not responsible for carrier-related delivery delays
  • Delivery attempts depend on carrier policies

If your order is significantly delayed beyond the estimated timeframe, please contact us for support.

Incorrect or Incomplete Address

Customers are responsible for entering accurate shipping information at checkout.

  • Orders shipped to incorrect or incomplete addresses may be delayed or returned
  • Address changes may not be possible once processing has begun
  • WP4x4 is not liable for orders lost due to incorrect address details

Returned shipments due to address errors may require additional handling time.

Lost or Damaged Shipments

WP4x4 takes care to ensure orders are securely packaged.

  • If an order arrives damaged, contact us promptly
  • Lost shipments must be reported within a reasonable timeframe
  • Resolution may include investigation with the carrier

Supporting documentation may be required to process claims.

Policy Updates

WP4x4 reserves the right to update or modify this Shipping Policy at any time without prior notice. Updates apply to orders placed after the effective date. Customers are encouraged to review this policy periodically to stay informed.

Contact Information

For any shipping-related questions or concerns, you may reach us using the information below:

  • Trade name: WP4x4
  • Business email: sales@wreckless4x4.com
  • Business phone: (615) 235-5885
  • Business address: 711 Tennessee Boulevard, Lebanon, Tennessee 37087, United States