Refund policy
At WP4x4, we want you to shop with confidence. This Return and Refund Policy explains your rights and our responsibilities regarding returns, refunds, exchanges, and related situations for purchases made with us.
Return Eligibility
Returns are accepted for unused and unopened items only. This applies to every return, including in-stock, special-order, and backordered items.
- Unused, uninstalled, and unmodified
- Unopened, in the original sealed packaging, with all manuals and accessories included
- Proof of purchase required
Opened items cannot be returned, unless the item arrived damaged, defective, or incorrect. Items that do not meet these conditions may be rejected or returned to the sender.
Return Window
Returns are accepted within 14 days from the date of delivery for shipped orders or the date of in-store purchase.
Return Methods
Eligible items may be returned using either of the following options:
- In-store returns at our business location
- Mail-in returns using an approved return process
The same eligibility rules apply to both methods.
Return Authorization Process
All mail-in returns require prior authorization before shipment. This helps us track returns and ensure accurate processing.
- Authorization must be obtained before sending items
- Unauthorized returns may be delayed or refused
Return Shipping
Customers pay return shipping. We do not provide prepaid return labels. The only exception is a damaged, defective, or incorrect item, as explained below.
- Ship approved returns back to us using the carrier of your choice; we recommend a trackable, insured service
- Original shipping charges, additional handling, oversize, and freight charges are not refunded
- Customers are responsible for safe packaging of the return; items damaged in return transit may be refused
Special-Order and Backordered Items
Some items are ordered or built for you after you place your order and ship according to the "Ships in" note on the product page. These items can be returned if they meet all of the following:
- Unused, uninstalled, and unmodified
- Unopened, in the original sealed packaging, with all manuals and accessories
- Return authorized and shipped within 14 days of delivery
Returns of special-order and backordered items are subject to a 20% restocking fee, deducted from the refund. Return shipping is paid by the customer, and original shipping charges are not refunded. Before an item ships, you may cancel it for a full refund with no restocking fee (see Cancellations below).
Inspection and Approval
All returned items are inspected upon receipt to confirm eligibility.
- Inspection includes condition, completeness, and confirmation that the packaging is unopened and sealed
- Approval is required before a refund or exchange is issued
- Items failing inspection may be returned without refund
Refund Processing Time
Approved refunds are processed within 7 business days after inspection and acceptance.
Refunds are issued to the original payment method. Financial institutions may take additional time to post the refund.
Refund Amounts and Deductions
- In-stock items returned unused and unopened: no restocking fee
- Special-order and backordered items: 20% restocking fee
- Damaged, defective, or incorrect items: no restocking fee
- Refunds cover the eligible purchase amount, less any applicable restocking fee
- Original shipping charges and surcharges are not refunded, and return shipping is paid by the customer except for damaged, defective, or incorrect items
Exchanges
Exchanges are available for eligible items, subject to inventory availability.
- Returned item must meet eligibility criteria
- Price differences are charged or refunded accordingly
- Exchange processing follows standard inspection procedures
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us promptly.
- Issues should be reported within the return window
- Supporting images or documentation may be requested
- Replacement, exchange, or refund options will be provided
- No restocking fee applies, and we cover the return shipping cost; we will send return instructions once the claim is approved
Non-Returnable Items
Certain products cannot be returned due to safety, use, or customization reasons.
- Opened, installed, used, or modified items
- Clearance or final sale products
- Custom, made-to-order, or cut-to-order items (for example, items built, cut, or configured to your specifications)
These items are non-refundable unless they arrive damaged, defective, or incorrect, or a refund is required by law.
In-Store Return Guidelines
In-store returns allow faster inspection and resolution.
- Items must be presented with proof of purchase
- Refunds follow the original payment method
- Processing time may vary by payment type
Cancellations
Orders may be canceled before shipment is confirmed.
- Cancellation requests must be submitted promptly
- Orders already shipped cannot be canceled
- Approved cancellations are refunded according to standard timelines
- If an item's lead time changes after you order, we will contact you with the updated estimate, and you may cancel any unshipped item for a full refund
- Truck freight items: if you decline the freight quote we send after purchase, we cancel the order and issue a full refund
Late or Missing Refunds
If a refund has not appeared within the stated timeframe, please allow additional processing time from your bank or payment provider. If delays persist, contact us for support.
Fraud Prevention and Abuse
WP4x4 reserves the right to refuse returns that show signs of misuse, excessive returns, or fraudulent activity. Such actions may result in return restrictions.
Limitation of Liability
WP4x4 is not responsible for damage caused by improper installation, misuse, or failure to follow manufacturer guidelines. Return eligibility may be affected in these cases.
Policy Updates
WP4x4 reserves the right to update or modify this Return and Refund Policy at any time. Changes apply to purchases made after the effective date of the update. Customers are encouraged to review this policy periodically.
Contact Information
For questions regarding returns or refunds, please contact us using the information below:
- Trade name: WP4x4
- Business email: sales@wreckless4x4.com
- Business phone: (615) 235-5885
- Business address: 711 Tennessee Boulevard, Lebanon, Tennessee 37087, United States